Privacy Policy

At Kuykendall's LLC, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, submit contact or estimate request forms, or interact with us via phone, text message, or email.

1. Information We Collect

We collect information that you voluntarily provide to us when you fill out forms on our website, request estimates, schedule services, or communicate with us directly. This information may include:

• Contact Information: Your full name, telephone number, email address, and physical billing/service address.
• Service Details: Information regarding your septic system, sewer, or excavation project, and any messages or notes you submit.
• Communication History: Records of your emails, phone calls, and SMS text message exchanges with us.

We also automatically collect certain non-identifying information when you browse our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date/time of your visits.

2. Cookies & Google Analytics

We use Google Analytics to monitor and analyze website traffic, performance, and user engagement. Google Analytics utilizes cookies (small text files placed on your device) to collect standard internet log info and visitor behavior details in an anonymous format.

The information generated by the cookies about your use of the website is transmitted to Google. This data is used to evaluate website performance and compile statistical reports. You can choose to accept or decline cookies through your web browser settings. You can also opt-out of Google Analytics tracking entirely by installing the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

The information we collect is used solely for service-specific, transactional purposes. Please note that Kuykendall's LLC does not engage in SMS marketing or email marketing campaigns; all communications are strictly specific to your active estimates, service requests, scheduling, or inquiries. This information is used to:

• Assess, process, and respond to your inquiries and service requests.
• Prepare and deliver accurate project estimates and quotes.
• Schedule, dispatch, and coordinate septic and sewer services.
• Communicate details regarding your service appointments (via phone calls, SMS/MMS text messages, and email).
• Improve our website functionality, customer service, and business operations.
• Maintain internal business and service records.

4. Mobile Communications & SMS/Text Messaging

When you submit a contact or estimate form on our website and provide your phone number, you consent to receive communications, including telephone calls, automated calls, pre-recorded messages, and SMS/MMS text messages from Kuykendall's LLC. These communications are strictly transactional and specific to your service request, scheduling, service coordination, and follow-up regarding your estimate or service. Kuykendall's LLC does not send promotional or marketing SMS text messages.

Important SMS Disclosures:

• Rates & Fees: Standard message and data rates may apply from your mobile carrier. Kuykendall's LLC does not charge for sending or receiving text messages.
• Message Frequency: The frequency of text messages varies depending on your active service requests, appointment scheduling, and ongoing inquiries.
• No Marketing Communications: We do not send promotional or marketing SMS messages. Receiving transactional service-related communications is voluntary, but necessary to coordinate services digitally.
• Opt-Out Instructions: You can opt-out of receiving SMS messages at any time. Simply reply STOP to any text message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. You can also opt-out by calling us directly at 864-923-3862 or emailing us at [email protected].
• No Share / No Sell Policy for SMS Data: We do not share, sell, rent, or lease mobile phone numbers or SMS consent/opt-in data to third parties, affiliates, or partners for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Sharing of Information

We do not sell, trade, rent, or distribute your personal details to third-party marketing companies. We only share your personal information under the following limited circumstances:

• Service Providers: With trusted third-party contractors or vendors who perform services on our behalf (such as secure lead routing, web hosting, or analytics), provided they agree to keep your information confidential and secure.
• Legal Compliance: If required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of Kuykendall's LLC, our customers, or the public.

6. Data Security

We implement industry-standard security measures, including Secure Sockets Layer (SSL/HTTPS) encryption, to protect your personal information during transmission from your web browser to our lead routing systems. While we make every effort to secure your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, or if you would like to request that we update, correct, or delete your contact records, please contact us:

Kuykendall's LLC

63 Kuykendall Dr., Clinton, SC 29325

Email: [email protected]

Phone: 864-923-3862